Are You Insured?
Great Question, because not all companies that rent inflatables are, but YES, Sun Country Amusements,LLC is fully insured with a 1 million dollar liability insurance policy. Furthermore, all of our company vehicles are insured. All inflatables companies are NOT created equal. Ask in depth questions about ALL of the insurance they claim to carry when considering any company for your inflatable needs. A copy of our insurance binder is always available to you upon request. You may also request to be named as an additional insured on our policy.
What is The Rental Period?
Most items are rented for a 6 hour time frame. After the 6 hour period, items will have a per hour charge. If you would like overnight or multi-day rentals, please call the office to make arrangements.
What If The Inflatable Gets Damaged?
Our inflatables are very durable and will hold up well under normal use. The customer however, is responsible for any damage to the Inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string, face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc… Damage charges will be based upon the cost to repair. In addition if any inflatable, not designated for wet use, it found wet at pick up time (for other than weather related causes) the customer will be charged for set up, drying and re-rolling expenses at a rate of $100.00. These additional charges will be automatically charged to your credit card as part of the balance due.
What Is Your Rain / Bad Weather Policy?
We understand that weather can change quickly, and since we do not claim to be able to predict the weather or have any control over weather, we utilize the following NO HASSLE Weather Policy: During periods of severe weather conditions (i.e. rain, high winds, etc.), for safety reason we reserve the right to cancel your reservations. On the day of your rental, if weather conditions are not predicted to be adverse, we may give you the option of accepting delivery or not. If the rental is ultimately cancelled, we prefer that you reschedule. If rescheduling is not possible, we will, in this case, refund your deposit. On the other hand, if we agree to deliver and decide to accept delivery, there will be no refunds or credits issued regardless of how long you were able to use the inflatable! Please NOTE: If a non-water inflatable gets wet everyone must exit until the rain stops and the unit is dried.
THE INFLATABLE MUST NOT BE USED WHEN WET or WHEN WINDS ARE 20 MPH OR MORE or exceed the manufactures guidelines. Once wet, inflatables becomes very slippery and dangerous. Once the rain stops you can dry the unit with towels. Once dry the inflatable should be again safe to use.
How Do I Make A Reservation and How Far In Advance Do I Need To Make One?
Reservations may be made online or by telephone. At the time that your reservation is placed, you will need to place a $25.00 deposit with cash or check, or place a hold with a MasterCard, Visa, Discover or American Express Card. Please call early for best availability. We can’t stress this enough. Many times people will plan their entire party three months ahead of time and then try to reserve an inflatable two weeks before! During the spring, summer, and fall months items book quickly. The best thing to do is to figure out your date and schedule as soon as possible. Then, contact your guests after you have your desired piece reserved. Our courteous reservation staff can discuss various dates and times with you. By calling as early as possible, you increase the likelihood of getting the item(s) that you want.
What Is Your Cancellation Policy?
If it becomes necessary to cancel your rental you may do so without penalty provided you provide us with a minimum of 7 days advance notice. If you cancel with less than 7 days advance notice your rental deposit will be forfeited. THIS DOES NOT apply to cancellations due to severe weather.
What Is Your Safety Policy?
Each item that you rent from Sun Country Amusements comes with a set of printed operational guidelines and safety rules. These printed guidelines and safety rules will accompany the rental agreement that you must sign. Please read all these guidelines and safety rules and familiarize yourself with them. If you have any questions or if you do not receive these guidelines and rules please call our office and we will provide them. Return the signed rental agreement but KEEP the operational guidelines and safety rules a reference for your rental. Our delivery crew will review these guidelines and safety rules with you again at the time of set up. Ultimately you are responsible for the safety of all those using our equipment while it is in your possession.
We take safety very seriously. You should too. Persons not following the safety rules should be immediately instructed to exit the inflatable.
How Far Away From The Electrical Outlet Can You Set Up?
100 feet is the maximum distance allowable between the inflatable and the source of electrical power. Here’s why: We carry LOTS of extension cords on our trucks and are often asked: why can’t you just run more cord? Simply stated: the longer the distance the greater the loss of power. Even with the heavy duty commercial grade extension cords we use, the voltage drop over 100 feet is significant. The fan motor which keeps the inflatable inflated requires a set amount of voltage at all times. When excessive amount of cords are run, the voltage drops causing the fan motor to run slower and hotter. This can result in 1) tripped circuit breakers and/or fire 2) fan motor failure 3) slow fan motor speed and inadequate inflation. In cases where the set up location is more than 100 feet away we will require the use of a portable electric generator.
How Much Electricity Does The Inflatable Use?
Our inflatables use very little electricity. Generally each inflatable has one blower (fan) which runs continuously and keeps the unit inflated. Each blower draws approximately 6 to 12 amps when running. A standard 110 volt 3 prong grounded outlet located within 100 feet is required for operation. It is best that the outlet (or circuit that the outlet is located on) not be shared with any other equipment. If you are renting multiple inflatables, then we strongly suggest that you identify and make sure that additional separate circuits are available within the 100 feet limit.
How Much Room Do I Need?
All the dimensions of each of our inflatables are listed on our web site page which features that specific piece. Please add approximately two feet to each measurement to provide proper clearance of fences, buildings, wires, over-hanging trees, etc. Other important considerations are: 1) that the area is fairly level, for safety reasons we do not set up on hill. Any sprinkler heads and/or irrigation lines should be clearly identified. We don’t want to damage your sprinkler system when anchoring down our inflatable.
Can An Inflatable Be Set Up On My Driveway?
For safety reasons, Inflatables should always be set up on a grassy area. Occasionally, a customer cannot fit the desired piece due to yard configuration or size. If we can not fit the Inflatable anywhere else but in your paved driveway, that may be acceptable. Driveway set up is always a last option, and is always at the discretion of Sun Country Amusements. If you suspect that you may or will need to set up on any surface other than grass, please let us know ahead of time so that we can bring along our water bag anchoring system. If we are not informed ahead of time we will most likely not be prepared for pavement set up. Our giant slides and water slides require grass set up. Inflatables may NEVER, under any circumstances, be set up on beach sand, sand, dirt, or gravel driveways of any kind. Serious injury to patrons or damage to the Inflatable could occur.
Can You Set Up Inflatables Inside?
Yes, our units can be set up inside PROVIDED there is sufficient room. For inside set ups you will need to have enough ceiling height to accommodate the unit with ample clearance space from any lights, vents or any other hazards that may be present. Some units are 18 ft. high. Generally garages, basements, family/rec. rooms in residential dwellings do not accommodate the height or overall size of our units. Many commercial halls, school gyms, park & rec. facilities, church halls, town meeting rooms, etc. will do just fine however. You, the customer are responsible to ensure the inflatable will fit. If the unit does not fit once we arrive payment is still due in full.
How Do I Prepare For My Rental?
You can avoid set-up delays and potential problems by checking the following before we arrive:
- Please have the driveway clear of cars and other obstacles when we get there as well as when we arrive later for pick up.
- Please be sure that someone is present at the time of delivery to show us where to set up and pay any balance due.
- Make sure a clear path of at least 3 feet wide is available for delivery to the set up spot.
- If curbs, steps or stairs need to be negotiated, we may require the renter’s assistance for delivery.
- Select an open lawn area with enough clearance from tree branches and other obstructions.
- If you are not renting a portable electric generator the source of electrical power must be NO MORE THAN 100 FEET AWAY.
- The set up site should be relatively level, usually no more than an 8 inch slope per 10 feet. We will not set up the Inflatable under or near any electrical or telephone wires. Also, the inflatable cannot be placed near a swimming pool or any body of water.
- We use 34″ ground stakes to secure our inflatables. Please make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the set up site. The customer is responsible to mark all sprinkler lines and call safe to dig if required by law. Sun Country Amusements will not be liable for damage to underground sprinklers or utility lines.
- Clear the site of all sharp sticks, animal waste, large rocks and other large debris. If animal waste must be removed, please cover the spot to protect our equipment from any residue.
- On hard surfaces like driveways or parking lots, please sweep or use a leaf blower to clean the area.
Sun Country Amusements reserves the right to refuse rental if we deem the area to be unsafe, an excessive distance away, inaccessible, likely to damage or soil our equipment, or put our delivery crew at risk.
Is Delivery And Set Up Included In The Price?
Delivery, setup/pickup is FREE to many towns that are in a close proximity to our warehouse location. Those towns that require additional travel time to get there do have a delivery fee in addition to the rental fee.
What Time Will The Delivery Crew Arrive To Set Up My Equipment? What Time Will They Pick It Up?
We may arrive as early as 7am and as late as 15-20 minutes before your rental start time and be considered on time. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our crew sets up or how late they take the unit down. Someone legally responsible must be at the address to accept delivery, pay any balance due, and show us where to set up the equipment. If our crew arrives, and no one is there, they will not set up your inflatable. Please be advised that our crews are on a schedule and must leave to continue their route. We must strictly enforce this policy so we are able to reach all customers by the contracted time. Typically, we will call you the day before and give you an anticipated delivery window of time, however, please understand that due to traffic conditions, unexpected delays with earlier setups and other unanticipated events, our delivery time is just an estimate. If we are running substantially late we will make every effort to contact you and advise you of such. Ultimately, you are guaranteed the minimum number of hours of fun that you have reserved, weather providing. We will pick up the equipment sometime after the listed end time on your rental agreement. You are responsible for the equipment until we pick up. For all outdoor setups we always try to arrange for pickup prior to it getting dark, so our crew can properly inspect the equipment, and get home at a reasonable hour themselves.
How Late Can You Pick Up The Inflatable?
Our last pick-up time is of the day is 10:00 pm. If you wish to keep your rental past 10:00pm, the overnight fee of $50.00 will be charged for pick-up the following morning or you may extend your rental for the following day until 5:00 pm for ‘50% off second day’ special. Please call the office in regards to your desired times.
Should I Tip The Delivery Crew?
Our delivery crew wants you to be totally satisfied with your Sun Country Amusements,LLC rental experience. They will consult with you on a proper set up location and go over all operational guidelines and safety rules before they leave. They will also provide you with an emergency phone number should something unexpected occur during your rental period. Providing a high level of customer service is part of their job. While tips are never expected, should you feel that our crew provided you an exceptional level of service and is deserving of a tip, they are certainly ALWAYS APPRECIATED.